This is Ankit Shah from Ahmedabad, India who is Microsoft Certified Trainer and Professional (MCT-MVP), more than 16+ years experience in this Microsoft Dynamic Domain.
D365 Manager/Solution Architect/ Team Lead / Techno-Functional Consultant/Business Analyst.
A results-driven Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant & Lead Architect with 10+ Microsoft Dynamics certifications, including Microsoft Certified Trainer (MCT), showcasing deep expertise in implementing, customizing, and optimizing CRM solutions. Extensive experience in full-cycle D365 CE implementations, system integrations, data migrations, and process automation to drive digital transformation across industries.
Proficient in leveraging the Power Platform (PowerApps, Power Automate, Power Pages) to streamline workflows, enhance customer interactions, and improve operational efficiency. Adept at stakeholder collaboration, delivering high-impact training programs, and mentoring professionals as an MCT, empowering organizations with best-in-class CRM solutions.
Passionate about designing and delivering scalable, high-performance CRM strategies and architectures that align with business goals. Seeking opportunities to contribute expertise in D365 CE consulting, solution architecture, and CRM strategy to help enterprises enhance their customer engagement capabilities.
- Strong Analytical and Problem-Solving skill.
- GAP Analyzer in AS-IS vs. TO-BE client business process.
- Multiple Business Applications knowledge and Integration.
- Team Leader/Management.
- Good command in Installation, Configuration, Migration and Automation.
- Troubleshooter.
- Client Support.
- Trainer/Coach.
- Document Writer/Blogger/Publisher.
- D365 Events & Webinars Organizer.
- Business and Productivity Applications: Microsoft Dynamics 365 AX(F&O)/CRM/Business Central/GP, SharePoint, Visio, Office, Power Tools (Power Apps, Power Automate, Power BI), SSRS Reports.
- Software Development and Testing Tools: Visual Studio, VS Code, Microsoft Report Builder, SmartConnect.
- Methodologies and Standards: Agile, Waterfall, Sure Step.
Expert and Specialist in below Business Applications.
#MS Dynamics 365:- Dynamics AX , Dynamics Business Central and Dynamics CRM.
#MS Power Platform:- Power Apps, Power BI and Power Automate.
KEY RESPONSIBILITY
· Expert Area: - Project Delivery and Operations, lead and execute SME, large scale and enterprise level projects and timely deliver.
· Collaborate with Team, Technical, Functional and stakeholders, understand requirements, documentation (TDD),estimation template, translate in solution, deliver in timely manner, Build testing, QA support, UAT acceptance and client training.
· Strong command in Installation,
Configuration, Customization, Migration, Implementation, Automation,
Integration, Troubleshooting and Support.
· Solution provide and connect with
Dev/technical consultant for any type of Integration like 3rd party
integration or webservice/Web API, SmartConnect, Dataverse, Custom code,
Power Automate, connectors.
· Hands-on approach in research,
learning and development, explore Biz applications new features, update, new
functionalities.
· Innovate with AI tools like Co-pilot
and co-pilot studio, own custom ChatGPT build using Open AI API with the help
of technical consultant.
· Engage with Stakeholders, build
relationship in cross departments, cross platforms, & Clients.
· Trainer, Career Advisor, Team Lead,
Mentor, and Innovator.
· Communicate with Functional and
Technical Team, UAT, QA and stakeholders, update user stories, Azure DevOps
manage stories, respond to client with task status and deliverables, respond on
time and justification attached with reason for any delayed in projects.
· Excellence in Stand call, Poker
planning, Scrum call, retrospective meetings, check-in calls, Dev calls, QA
meetings, test scripts, leadership call, email communication, Team call.
· D365 CRM Lead Management, Opportunity
management, Customer service, Order management modules training conducts and
knowledge transfer.
· Dynamics Community contribution, FAQ
respond with proper solution, blogs creation and published.
· Career Advisor, resource allocation,
Interview conducted, resumes shortlisted, Hacker Rank assessment types of
activities conducted for Team building.
· Dynamics CRM Training conduct,
Webinars, Dynamics Community contribution, Blogs and Videos publishes, FAQ
Respond, Classroom & LAB Trainings.
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